Handmade sculpture cannot be as delicate as a machine,and we cannot quarantee that there is no fingerprint on the whole body of the doll. We can guarantee
Quality inspection will be carried out before shipment, and the best quality products will be delivered to the hands.
ote: delivery and evaluation are by no means the end of service! Selling does not mean the end.
ie sincerely hope that every customized customer can communicate with our after-sales service to deal wit the products before placing
Dear, please understand!
1. What we can guarantee is that we can at least recognize the person in the photo. It is not Madame Tussauds wax figure and cannot be exactly the same as the photo provided.
2. We promise to modify the rational demand proposed by you, but you can’t add some non-rational demand outside the actual process range without reason.
3. No matter normal customization or urgent customization, any transportation problems cannot be returned! If there is any transportation problem. we are responsible for reshipping or maintenance.
4. Pure handmade works cannot be absolutely perfect. The standard of our delivery is not the so-called customer’s one sentence. It seems to be an abstract word. It is a personal subjective feeling. Without specific standards, we cannot control our
expectations. Therefore, as long as it is a good sample and the customer confirms that there is no problem, it should meet the customer’s requirements.
5. We cannot quarantee that every product will satisfy every customer 100%, and every product we can guarantee is 100% dedicated.
6.Pure handmade works are targeted investment for your customization requirements,not finished products can be sold twice, so
Once ordered.no return or refund is allowed! Otherwise.be careful to order to avoid disputes. Thank you for your understanding
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world
Arrange your return for a full refund, we've got you covered with our full Buyer protection
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101 California Street, Suite 2710,
San Francisco, CA 94111
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