Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of zhuangdafei.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
TrulyByJulie –
It comes in very cute packaging and it’s really nice. The product itself looks exactly like the picture but it is very long. The string that it holds off of is very strong but the part that connect the keychain to the part that attaches to your phone keeps breaking. So I just grabbed some nail glue and kept it place so the key chain stops falling out. But other than that it’s really cute and aim gonna keep this on my phone for a while. Definitely recommend buying. (in the picture, phone case is used for size reference. I have a Iphone 12 Max Pro. I also placed the keychain to where it would be on your phone for length reference. If you have a smaller phone it will be longer as well)
Aimee –
I love my phone strap 🙂 The beads are so cute and looks amazing! The seller is sweet and the package arrived safely !
Update 06/23/21: The strap broke. The string the beads were on a cheap, stretchy plastic jewelry string. I was careful not to hang my phone by the strap for the time I had it and it still stretched out. The strap finally broke and I honestly have no idea how.
nia pia –
I loveddd it !!
Samantha Lisles –
This charm is a super well made and beautiful piece. I spent ages trying to find the best one and I honestly think this is the best quality and price I found ! The charm itself is so pretty and the closures feel really secure. If I could change one thing I would just have a few more of the rainbow beads as they’re my favourite and the reason I chose the ‘rainbow’ option 🙂
Aimee –
I love my phone strap 🙂 The beads are so cute and looks amazing! The seller is sweet and the package arrived safely !
Update 06/23/21: The strap broke. The string the beads were on a cheap, stretchy plastic jewelry string. I was careful not to hang my phone by the strap for the time I had it and it still stretched out. The strap finally broke and I honestly have no idea how.
TrulyByJulie –
It comes in very cute packaging and it’s really nice. The product itself looks exactly like the picture but it is very long. The string that it holds off of is very strong but the part that connect the keychain to the part that attaches to your phone keeps breaking. So I just grabbed some nail glue and kept it place so the key chain stops falling out. But other than that it’s really cute and aim gonna keep this on my phone for a while. Definitely recommend buying. (in the picture, phone case is used for size reference. I have a Iphone 12 Max Pro. I also placed the keychain to where it would be on your phone for length reference. If you have a smaller phone it will be longer as well)
Samantha Lisles –
This charm is a super well made and beautiful piece. I spent ages trying to find the best one and I honestly think this is the best quality and price I found on Etsy! The charm itself is so pretty and the closures feel really secure. If I could change one thing I would just have a few more of the rainbow beads as they’re my favourite and the reason I chose the ‘rainbow’ option 🙂
nia pia –
I loveddd it !!